Short for DirectX diagnostics, DxDiag is a Microsoft tool included with DirectX that allow you to view system information and DirectX information relating to your video and sound cards. This tool is helpful when needing to troubleshoot driver related issues being encountered by DirectX, and does not contain personal information such as websites, passwords, etc.
Please use the instructions below to collect a DxDiag.
- If you have a start menu button, click on it, and type dxdiag in the search field that appears (Windows 8/10/11 users can simply use the search function designated by the magnifying glass), then press ENTER.
- Click 'Yes' if you receive a WHQL certificate message.
- The DirectX Diagnostic Tool should then show. In the lower right corner, click the button 'Save All Information'.
- In the save dialog that appears, click save the information to your 'Desktop'.
Once you have your DxDiag, create a new/update an existing ticket or attach to your email (if you are responding by email).