To help us determine what may be causing your issue, you can use the information provided below to collect & submit a Games Manager Log File. Please make sure you collect the log file immediately after your error occurs.
- Launch the Games Manager.
Click on the settings/cog wheel link in the lower right corner of the Games Manager (you may need to scroll down to reach the bottom).
Within the settings menu, click on the option to Download (GM) Log File.
A pop-up window will appear asking you where you wish to save the gm.log file. The default location should be your desktop. If not, it is recommended to save it there to easily locate it later.
Click on save, and the Games Manager will write the gm.log file to your chosen location.
Attach the gm.log file to either a new or existing ticket, or an email response to an existing ticket
Once you have attached the file & submitted your ticket, your GM Log File will be sent to our support department.
By providing this information, our engineers will hopefully be able to troubleshoot your problem more effectively so that we can get you back to playing the games that you love as quickly as possible.